Shipping policy

Shipping Policy – Camellia Twigs

At Camellia Twigs, we strive to ensure that your order reaches you in perfect condition and on time.

When Shipping within India.

Processing Time

All orders are processed within 1–2 business days (except Sundays and public holidays). Priority shipping orders are processed the same day if placed before 12 PM IST.

Shipping Options (India)

Shipping Type

Delivery Time

Availability

Charges

Same Day Delivery

Within 24 hours (same day)

Delhi NCR

₹199 – ₹299*

Next Day Delivery

Within 1 business day

Metro cities (limited pin codes)

₹99 – ₹149*

2nd Day Delivery

Within 2 business days

Major Cities (limited pin codes)

₹79 – ₹129*

Standard Shipping

3–7 business days

All serviceable locations

Free on orders ₹2499+

Economical (Surface/EMS)

5–10 business days

Tier-2, tier-3, rural & remote areas

₹49 – ₹89

*Exact charges calculated at checkout based on location and weight.

Note: COD may attract additional fees.

 International Shipping

Countries We Ship To

We ship internationally to the USA, UK, UAE, Canada, Singapore, Australia, and select countries in Europe, Asia, and the Middle East.

Processing & Delivery Time

  • Processing Time: 2–3 business days
  • Express Delivery: 5–10 business days
  • EMS/Economical Mode: 10–21 business days (depending on country and customs clearance)

 Shipping Charges

  • Calculated at checkout based on destination, shipping method, and weight.
  • Duties & Taxes: Any applicable customs duties or local taxes are to be paid by the customer at the time of delivery.

 Order Tracking

Once your order ships, you will receive an email/SMS with tracking details. Please allow 24 hours for the tracking link to activate.

 Delays & Exceptions (Force Majeure)

Unforeseen delays may occur due to:

  • Weather conditions
  • Public holidays
  • Customs clearance
  • Remote/inaccessible locations

We appreciate your patience in such cases.

Incorrect Address or Missed Delivery

Please double-check your delivery address at checkout. If a parcel is returned due to an incorrect address or failed delivery attempts, reshipment fees will apply.