RETURNS & REFUND
Your satisfaction is our upmost priority.
We will gladly exchange or refund any unopened teas within 30 days of receipt. We will compensate any error on our part, taking care entire logistic costs.
How are Refunds Issued?
Refunds will be generally carried out through crossed cheques or bank transfers. If your credit card is erroneously charged we will credit the same to your account within 7 working days.
Price Changes: Do we offer price protection?
Price Guarantee on promotions: Price guarantee for promotions?
Problem with an Order: Facing a problem with an order?
Product Price, List Price & MRP: Difference between the three?
How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case your product has been shipped but has not yet been delivered, to cancel Contact Us. Unfortunately, an order cannot be cancelled in case a delivery has already been made.
How can I cancel items in my order?
You can cancel an item in your order, till the item is shipped by the seller.
In order to cancel an item in your order:
Log into your account and go to the 'My Orders' page
Identify the item you want to cancel and click on the corresponding 'View Details' link
In the detailed order page, you will see 'Cancel' links against each of the items in that order
Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
Why do I see a disabled 'Cancel' link?
A disabled 'Cancel' link can mean the following things:
- The item has already been shipped.
- The item has a quantity greater than one associated with it
- In any of the above cases, you can get in touch with our Customer Support for more information
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund.
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
The money will be refunded back to the payment mode/account that was originally used to make the transaction.
We will issue a cheque in the name of Buyer in case of cash on delivery.
Once you have requested the cancellation of item(s) in your order, we will complete the cancellation and initiate the refund, depending on your preference.
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